PLEASE USE OUR RETURN FORM TO INITIATE A RETURN/EXCHANGE.
You may return or exchange items within 30 days of receiving it, return and exchange shipping is the responsibility of the customer, this may include an extra charge for shipping the new item if it is an excessive amount (i.e. overseas shipping, or excessive costs.)
If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. If you have questions or concerns, please don't hesitate to reach out using the contact form on our website or simply respond to your order confirmation email. Please do not call our Salem shop for questions regarding online returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (such as the branded shoe box) and/or still have original tags attached. Keep in mind that returns are at the discretion of the management and any return (in store or online) may result in a restocking fee if there is any wear, missing items, or obvious wear. Return shipping is also at the expense of the customer, and shipping fees from the original order will not be refunded for returned items as the cost of shipping is used to pay for the service through a third party (such as USPS, UPS, or FedEx. Please fill out our return request form here. Please write your order number on your return package. Items sent back without prior notification will be "returned to sender" without any further processing.
Clearance items are non-refundable. We also do not accept any returns on intimates/lingerie. **Swimwear will be return/exchanged on a case by case basis ONLY IF THE HYGIENE LINER IS STILL IN THE SWIMSUIT and the tags must still be on the garments.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) for obvious damage or wear.
*Books with obvious signs of use, clothing with deodorant marks or makeup on the collar, or shoes with obvious wear may result in a restocking fee taken from your refund.
*Any item not in its original condition is damaged or missing parts for reasons not due to our error may result in a restocking fee.
Purchases made in store or online may be returned or exchanged at our Salem shop, 77 Wharf Street, Salem, MA. All above return policies apply to returns or exchanges in store. Please bring your a receipt, a copy of your packing slip, or have your order number available.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds may be given as a store credit at the discretion of the proprietors.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. It can take several days for a refund to turn up as it must be processed by our credit card system, and then by your card company.
If you've received a refund notification from us, you can contact your credit card company first if you haven't seen it come through on your end, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE OR CLEARANCE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or returned.
Exchanges may be made at the shipping expense of the buyer/customer. If you need to make an exchange, send us an email at firstname.lastname@example.org and wait for instructions on shipping. Eligibility may vary by product and sale/clearance status.
Refunds may be dispensed as a store credit at the discretion of the proprietors. This will often only apply to items returned after the allotted return period.
If you received your item as a gift, it may be exchanged or returned for store credit only.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.