Policies

RETURN POLICIES

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RETURNS
You may return or exchange items within 30 days of receiving it, shipping is the responsibility of the customer. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and/or still have original tags attached. Keep in mind that returns are at the discretion of the management. Please send us a message at DieWBoots@Gmail.com or via our contact form before you send your item out!
Clearance items are non-refundable. We also do not accept any returns on intimates.
To complete your return, we require a receipt or proof of purchase. Send us your packing list with your return, or a copy of it.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Books with obvious signs of use, clothing with deodorant marks or makeup on the collar may result in a restocking fee taken from your refund.
Any item not in its original condition is damaged or missing parts for reasons not due to our error may result in a restocking fee.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds may be given as a store credit at the discretion of the proprietors.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. It can take several days for a refund to turn up as it must be processed by our credit card system, and then by your card company.
If you've received a refund notification from us, you can contact your credit card company first if you haven't seen it come through on your end, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at diewboots@gmail.com.

SALE OR CLEARANCE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES
Exchanges may be made at the shipping expense of the buyer/customer. If you need to make an exchange, send us an email at diewboots@gmail.com and wait for instructions on shipping. Eligibility may vary by product and sale/clearance status.

Refunds may be dispensed as a store credit at the discretion of the proprietors. This will often only apply to items returned after the allotted return period.

GIFTS
If you received your item as a gift, it may be exchanged or returned for store credit only.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to:

Die With Your Boots On
12 Charles St.
Salem Massachusetts US 01970.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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