SALEM STOREFRONT: WE ARE NOW OPEN! PLEASE VISIT OUR HOURS PAGE FOR DETAILS!
DOMESTIC PROCESSING TIME & SHIPPING: AS OF 12/10/20 THERE ARE SIGNIFICANT SHIPPING DELAYS AT USPS! PLEASE NOTE THAT WHEN A PACKAGE HAS BEEN SHIPPED, IT IS THEN THE RESPONSIBILITY OF USPS. Some packages are arriving much later than expected, and as unfortunate as that is, it is not the fault of our customer service team. If you reach out and let us know that your package is late, we will reach out to USPS to see if we can get an update or a location on the package. We do recommend contacting your local post office with the tracking information you received in email, as you may be able to get faster information directly from USPS. When we are notified a package is late, we will open up a missing package claim with USPS and must wait for them to return our emails or calls. We ask you to please understand that we are a small business and do not have control over the USPS, a separate business entity. We will do our best to take good care of our customers, but it takes time to get information, so please try to be patient. Thank you for understanding! If you have questions about returns, please visit our return policy page or initiate a return/exchange via the return form.
REGULAR SHIPPING INFO: We are doing our best to maintain a safe and organized shipping process for ourselves and our customers, and we're shipping items out roughly every 2 to 4 business days (Mon-Fri and non-holidays). We rarely ship items on Saturdays and Sundays. We have noticed that some shipments are not updated from "pre-shipment" to "in-transit" for several days after it has left our warehouse. And, USPS has been having scanning issues, so sometimes a tracking number will show an item has been delivered when it has not, or that an item has not left our warehouse when it was already picked up. These items do turn up 99% of the time, but occasionally arrive late. There are still some delays and items my not arrive as quickly as they typically do.
INTERNATIONAL ORDER DELAYS: There are significant delays on international orders due to limited courier flights and freight. If it has been over 30 days since your order shipped and it hasn't arrived, please use the contact form on our website and we will begin researching the package as soon as possible.. In very rare cases, it has taken up to 8 weeks or more for items to finally turn up when shipped Internationally. Please take note if you intend to order from outside the US. Reminder: all duties and customs fees are the responsibility of the customer. We ask for your patience as we are a small business and doing our best. Thank you for your patience and understanding.
RETURNS/EXCHANGES: Our standard return policy still applies in most cases, but returns/exchanges may be addressed on an individual basis.
RESTOCKS: We have added a "notify me" option to our product listings, search for the item you'd like on our website and you can enter your email address to receive an automatic notification when the item comes in.