SALEM STOREFRONT: We are now offering local pickups at our Salem shop, located at 77 Wharf Street! If you're local, simply select the pickup option at checkout. We will notify you when your order is ready to be picked up (usually within 2-4 days)! Our Salem shop is not open, but we will hand off your pickup order to you at the door next to Fish Prints and across from Enchanted and the Marble Faun. We will send an email when your order is ready to be picked up! Pickup hours are 11am-5pm THURSDAY-SUNDAY. We are closed to pickups Monday/Tuesday/Wednesday.
We are finally nearing the end of our landlord's construction and hope to be completing our renovations by mid to late July (fingers crossed!). Stay tuned for updates as we plan and prep for reopening!
DOMESTIC PROCESSING TIME & SHIPPING: We are doing our best to maintain a safe and organized shipping process for ourselves and our customers, and we're shipping items out roughly every 2 to 5 business days (Mon-Fri and non-holidays). We do not currently have staff and are processing all shipments ourselves, and this does slow things down a bit, but rest assured we are doing our best to keep up! After we have fulfilled your order (and you receive an email stating that your order is shipped), it may still be 24-48 hours before USPS comes to pick it up, depending on their availability to come retrieve the outgoing orders. We have also noticed that some shipments are not updated from "pre-shipment" to "in-transit" for several days after it has left our shop. There are still also some delays for domestic shipments due to a lack of available commercial flights and freight trucks, so items may not arrive as quickly as they usually would. Some shipments also take a round-about way and might go to a distribution center in an opposite direction before heading to the final destination (for example, an item may go to a USPS distribution center in New Hampshire before heading South to Tennessee). Rest assured, these issues seem to be widespread, and while it does not affect every order, it does seem to be impacting many of them. We will update as things improve or change, but we do ask for your patience as these appear to be widespread problems.
INTERNATIONAL ORDER DELAYS: There are significant delays on international orders due to limited courier flights and freight and as of 7/14/20, shipping to some countries has been suspended by the USPS. If it has been over 30 days since your order shipped and it hasn't arrived, please email us at email@example.com so we can research the tracking information, including your order number will help speed up thee process. In very rare cases, it has taken up to 8 weeks or more for items to finally turn up. Please take note if you intend to order from outside the US. We ask for your patience as we are a small business working with no staff and doing our best. It is for this reason that we have decided to shut down international sales for the time being. Thank you for your patience and understanding as we figure things out.
RETURNS/EXCHANGES: Because of the current health crisis, we must address returns/exchanges on an individual basis. Please reach out to us via email at firstname.lastname@example.org with your order number and details regarding your request for a return/exchange, and we will do our best to accommodate your needs. Please understand that the process may take longer than usual as we must quarantine incoming returns for a few days before opening them to protect our health.