SALEM STOREFRONT: WE ARE NOW OPEN! PLEASE VISIT OUR HOURS PAGE FOR DETAILS!
DOMESTIC PROCESSING TIME & SHIPPING: We are doing our best to maintain a safe and organized shipping process for ourselves and our customers, and we're shipping items out roughly every 2 to 5 business days (Mon-Fri and non-holidays). We are in the process of moving our online order processing to our new warehouse and have hired a new shipping team to help speed up the process! We have noticed that some shipments are not updated from "pre-shipment" to "in-transit" for several days after it has left our shop. And, USPS has been having scanning issues, so sometimes a tracking number will show an item has been delivered when it has not. These items generally turn up within a week of receiving the delivery scan. There are still also some delays for domestic shipments due to a lack of available commercial flights and freight trucks, so items may not arrive as quickly as they usually would. Some shipments also take a round-about way and might go to a distribution center in an opposite direction before heading to the final destination (for example, an item may go to a USPS distribution center in New Hampshire before heading South to Tennessee). Rest assured, these issues seem to be widespread, and while it does not affect every order, it does seem to be impacting many of them. We will update as things improve or change, but we do ask for your patience as these appear to be widespread problems.
INTERNATIONAL ORDER DELAYS: There are significant delays on international orders due to limited courier flights and freight and as of 7/14/20, shipping to some countries has been suspended by the USPS. If it has been over 30 days since your order shipped and it hasn't arrived, please email us at email@example.com so we can research the tracking information, including your order number will help speed up thee process. In very rare cases, it has taken up to 8 weeks or more for items to finally turn up. Please take note if you intend to order from outside the US. Please note that all duties and customs fees are the responsibility of the customer. We ask for your patience as we are a small business and doing our best. Thank you for your patience and understanding.
RETURNS/EXCHANGES: Because of the current health crisis, we must address returns/exchanges on an individual basis. Please reach out to us via email at firstname.lastname@example.org with your order number and details regarding your request for a return/exchange, and we will do our best to accommodate your needs. Please understand that the process may take longer than usual as we must quarantine incoming returns for a few days before opening them to protect the health of our team. Our standard return policy still applies in most cases.
RESTOCKS: We have added a "notify me" option to our product listings, search for the item you'd like on our website and you can enter your email address to receive an automatic notification when the item comes in.