Q: What is your return policy?
A: We offer 30 days with return shipping at the expense of the customer. Send your item back to Die With Your Boots On, 12 Charles St., Salem, MA 01970, along with your packing list (or a copy of it). Once we've received the item, we'll process your refund/exchange/etc. Send us a message if you have questions or to discuss options for exchanges. You can see our full return policy HERE.
Q: If I buy something online, can I return it to your retail store in Salem?
A: Absolutely! As long as it falls within the 30 day return policy, we'd be happy to help you out.
Q: When will my order ship?
A: We try to fill orders within 48-72 hours of receiving the order. Keep in mind that orders placed over the weekend will likely be filled the following Monday or Tuesday.
Q: I saw something on your Instagram/Facebook/Twitter that I want, but it isn't on the website. How can I get it?
A: You can visit our brick and mortar storefront in Salem, MA, OR you can reach out to us. Use the contact form on our website, or send us a social media PM and we'd be happy to ship it to you if it's still in stock.
Q: Where do you source your product?
A: Our buyers search the web high and low, but also seek out locally made and produced products. This gives us a wide variety of handmade, as well as mass-manufactured products. We love to support US-based businesses and try to call it out in descriptions when something is made in the USA.
A2: Do you make something that might suit our product lines? Reach out to us at DieWBoots@gmail.com and tell us about your product! The subject line should read: "Product Suggestions".
Q: I'm a designer who is interested in placing products in Die With Your Boots On, how do I do that?
A: Send us an e-mail with photos and descriptions of your products or links to your designs online. We are looking to carry both affordable, every-day products, as well as high-end designer items and luxury gothic pieces.
Q: I'm looking for more unisex and menswear items, why is the selection so small?
A: We are currently seeking out new items to add to these departments in our shop. It hasn't been quite as easy as we expected, but we are working on it and will absolutely share the news as we add to these sections. We hope to have these departments stuffed full of magical things very soon. We are a brand new business, so building up stock is costly and time-consuming, but we're working on it!
Q: Can I model for you?
A: We love to photograph a wide variety of body types in our product because no two bodies are exactly alike. We know how tough it can be to imagine a product on your body, so we love to photograph our product on bodies that look like ours! That's why you might see the same product on two different models in our product photos. Watch for model calls on our social media pages to be considered.
Q: What sizes do you carry?
A: We carry as many sizes as we can get from the manufacturer/distributor. If they have a size 11 women's shoe, we'll take it. If they have a 4X, we'll take it! You may notice that the size ranges vary from product to product, that's because some items are only manufactured in that size range. Occasionally, we'll also get a good deal on a single size for a product and that could mean we only get Larges and Smalls for that product. It's a great way to ensure lots of product options in our shop and great value in pricing.
Q: Do you have a sizing chart?
A: We are currently working to build a general sizing chart, but have employed the use of some of our vendors charts on their products. In the meantime, if you have a question regarding sizing, please feel free to reach out to us via our contact form, social media, or by e-mailing DieWBoots@gmail.com.
Q: Do you carry Vegan products?
A: While not everything in our store is vegan, we will always go for vegan items when they are an option over non-vegan, and we'll do our best to list/label them as such when they are.