Q: What is your return policy?
A: We offer 30 days for returns or exchanges, return shipping is at the expense of the customer, excluding seasonal items. Please email us BEFORE you send an item back to us for instructions. Items received in shipping without prior notice will be "returned to sender". Once we've received the item, we'll process your refund/exchange/etc. The customer is responsible for all return shipping. A restocking fee may apply for goods that come back with deodorant or makeup on them, or for shoes with obvious wear or damage. Send us a message if you have questions or to discuss options for exchanges. Clearance items, swimwear, and lingerie are NOT RETURNABLE. Items damaged by the customer are not returnable and all returns are at the discretion of the management. Please see our full return policy HERE. FOR HOLIDAY RETURNS ONLY: FOR GIFTS:Returns or exchanges may be made up until January 15th. FOR HOLIDAY SWEATERS & SEASONAL CLOTHING: items may be returned/exchanged up until 12/18. After 12/18, holiday sweaters and seasonal clothing is not returnable and may only be exchanged for the same item only for sizing, etc. If you have questions or concerns, please don't hesitate to reach out using our contact form.
Q: If I buy something online, can I return it to your retail store in Salem?
A: Absolutely! As long as it falls within the above return policy, we'd be happy to help you out. Clearance sales are non-refundable. Some Halloween and seasonal items may not be returnable, please reach out to us if you aren't sure.
Q: What is your shipping policy?
A: We will always do our best to package our products without over-using cardboards or plastics while also packaging them safely to ship to you. Once an item has shipped, it becomes the responsibility of the shipping source you choose at checkout. We recommend selecting "signature upon receipt" for orders over $75.
Q: When will my order ship?
A: We try to fill orders within 1 to 3 business days of receiving the order. Keep in mind that orders placed over the weekend will likely be filled the following Monday. Orders placed on a holiday may take slightly longer to ship. Please note that any special cases will be noted on our main page during holiday vacations, etc.
Q: I got a notification that my stuff arrived, but I can't find it. Where's my stuff?
A: First, click on the tracking to see further info on where USPS/UPS/FEDEX left your item. If there is none, feel free to send us an e-mail and we can check it for you. These days, sometimes items get scanned as "delivered" before they actually arrive, so it may take an addition 24-48 hours for the item to arrive. Unfortunately, once an order has left our facility, it is in the care of USPS/UPS/FEDEX. We recommend contacting your local location if a package is missing, or if you receive a delivery notification and cannot find the package at your delivery address. Your local facilities for UPS/USPS/FEDEX will have the best and most up to date information and have access to your local delivery driver. We recommend you contact them directly if you have received a delivery notification but didn't receive your package. We recommend requesting a signature upon receipt if you order $75+, or if you live in a high traffic area.
Q: I saw something on your Instagram/Facebook/Twitter that I want, but it isn't on the website. How can I get it?
A: You can visit our brick and mortar storefront in Salem, MA, OR you can reach out to us. Use the contact form on our website, or send us a social media DM and we'd be happy to ship it to you if it's still in stock and we have permission from the maker. Some one-of-a-kind art pieces are not available for shipping.
Q: Can I preorder X?
A: We hope to eventually have the ability to hold preorders, but currently it is not an option and to maintain fairness for all of our customers who may be anxiously waiting for an item to come in or come back into stock, we do not currently accept preorders.
Q: Can you hold items or do you have layaway?
A: We do not allow item holds for longer than 24 hours and this is for in-store purchases only. We do not have layaway.
Q: Where do you source your product?
A: Our buyers search the web high and low, but also seek out locally made and produced products. This gives us a wide variety of handmade, as well as mass-manufactured products. We love to support US-based businesses and try to call it out in descriptions when something is made in the USA. We pride ourselves in stocking items that you might not normally see in this style of boutique. If you know of a brand or artist you'd like to see represented in our shop, we'd love to hear about them! Use the contact form to offer suggestions!
A2: Do you make art or jewelry that might suit our shop? Reach out to us at DieWBoots@gmail.com, or use the contact form, and tell us about your product! The subject line should read: "Product Suggestions".
Q: I'm a designer who is interested in placing products in Die With Your Boots On, how do I do that?
A: Send us an e-mail with photos and descriptions of your products or links to your designs online. We are looking to carry both affordable, every-day products, as well as high-end designer items and luxury gothic pieces.
Q: Can I model for you?
A: We love to photograph a wide variety of body types in our product because no two bodies are exactly alike. We know how tough it can be to imagine a product on your body, so we love to photograph our product on bodies that look like ours! That's why you might see the same product on two different models in our product photos. Watch for model calls on our social media pages to be considered as we frequently source models from our customers and locals.
Q: What sizes do you carry?
A: We carry as many sizes as we can get from the manufacturer/distributor. If they have a size 11 or 12 women's shoe, we'll take it. If they have a 5X+, we'll take it! You may notice that the size ranges vary from product to product, that's because some items are only manufactured in that size range. Occasionally, we'll also get a good deal on a single size for a product and that could mean we only get Larges and Smalls for that product. It's a great way to ensure lots of product options in our shop and great value in pricing.
Q: Do you have a sizing chart?
A: We are currently working to build a general sizing chart, but have employed the use of some of our vendors' charts on their products. In the meantime, if you have a question regarding sizing, please feel free to reach out to us via our contact form, social media, or by e-mailing DieWBoots@gmail.com. We're happy to send measurements to the best of our ability, as well as any info we can give you on how an item fits.
Q: Do you carry Vegan products?
A: While not everything in our store is vegan, we will always go for vegan items when they are an option over non-vegan, and we'll do our best to list/label them as such when they are. Currently, our shop is roughly 90% vegan products.