Q: What is your return policy?
A: We offer 30 days for returns or exchanges on unworn items, excluding seasonal items, lingerie, masks, and clearance. Shoes must be returned in the original box, all clothing items must have the original tag still attached. Holiday items (Sweaters, Krampus, Jingle Bones, etc.) are for exchange only after 12/12/20. Return shipping is at the expense of the customer & shipping for the original order will not be refunded, unless otherwise specified by management. Clearance items are FINAL SALE and cannot be returned. Please fill out our return request form HERE. Items received in shipping without prior notice may be "returned to sender". Once we've received the item, we'll process your refund/exchange/etc after it has been inspected. Please note that we are not opening packages until 24-48 hours have past upon receipt as a health and safety precaution for our team. Items with obvious wear or damage may result in a a restocking fee up to 50% of the original price. Send us a message if you have questions or to discuss options for exchanges. Clearance items, swimwear, face masks, and lingerie are NOT RETURNABLE. Items damaged by the customer are not returnable and all returns are at the discretion of the management. Please see our full return policy HERE.
Q: If I buy something online, can I return it to your retail store in Salem?
A: Absolutely! As long as it falls within the above return policy, we'd be happy to help you out. Clearance sales are non-refundable. Some Halloween and seasonal items may not be returnable, please reach out to us if you aren't sure. Please do not call the Salem shop for questions regarding online returns.
Q: What is your shipping policy?
A: We will always do our best to package our products without over-using cardboard or plastics while also packaging them safely to ship to you. Once an item has shipped, it becomes the responsibility of the shipping service and we encourage you to reach out to your local branch to find information on your order. The customer must submit a missing package claim with USPS.
Q: When will my order ship?
A: We try to fill orders within 2 to 4 business days (Mon-Fri) of receiving the order, and usually do not pack orders on Sat & Sun. For example, if you order an item on Friday at 9pm, it will probably ship the following Monday or Tuesday, but on a very busy week, it could go out Weds or Thurs. Orders placed on a holiday may take slightly longer to ship. Once an order has been packed, it is usually picked up by USPS, FEDEX, or UPS on the following business day. Please note that any special cases will be noted on our main page during holiday vacations, etc.
Q: I got a notification that my stuff arrived, but I can't find it. Where's my stuff?
A: First, click on the tracking to see further info on where USPS/UPS/FEDEX left your item. If there is none, feel free to send us an e-mail and we can check it for you. These days, sometimes items get scanned as "delivered" before they actually arrive, so it may take an addition 24-48 hours for the item to arrive. Unfortunately, once an order has left our facility, it is in the care of USPS/UPS/FEDEX. We recommend contacting your local location if a package is missing, or if you receive a delivery notification and cannot find the package at your delivery address. Your local facilities for UPS/USPS/FEDEX will have the best and most up to date information and have access to your local delivery driver. We recommend you contact them directly if you have received a delivery notification but didn't receive your package. We recommend requesting a signature upon receipt if you order $75+, or if you live in a high traffic area.
Q: Do you ship internationally?
A: Yes we do! Shipping fees can be checked by adding the items you want to the cart and entering your address at checkout. You'll see the shipping options before paying. Please note that customs and duty fees are the responsibility of the customer.
Q: I saw something on your Instagram/Facebook/Twitter that I want, but it isn't on the website. How can I get it?
A: You can visit our brick and mortar storefront in Salem, MA, OR you can reach out to us. Use the contact form on our website, or send us a social media DM and we'd be happy to ship it to you if it's still in stock and we have permission from the maker. Some one-of-a-kind art pieces are not available for shipping.
Q: Can I preorder X?
A: We do not currently accept preorders unless it is specified on the item page. Items purchased with preordered items will ship together once the preordered item is available.
Q: Can you hold items or do you have layaway?
A: We do not allow item holds. We'd recommend using our pickup option at the Salem shop to ensure an item is available for you when you come in. We do not have layaway.
Q: Where do you source your product?
A: Amber, DWYBO founder and owner, searches the web high and low, but also seek out unique products. She sources locally as much as possible and we are always looking to expand our lineup of vendors and small makers/designers. This gives us a wide variety of handmade, as well as mass-manufactured products. We love to support US-based businesses and try to call it out in descriptions when something is made in the USA (although we do sometimes forget). We also have stock made in other parts of the world, and do our best to research and vet the brands we carry and services we utilize. The longer we are open, the more we discover smaller, lesser known brands to bring in and we will always prioritize them over mass-manufactured product. We pride ourselves in stocking items that you might not normally see in this style of boutique, so if you know of a brand or artist you'd like to see represented in our shop, we'd love to hear about them! Use the contact form to offer suggestions!
A2: Do you make art or jewelry that might suit our shop? Reach out to us at DieWBoots@gmail.com, or use the contact form, and tell us about your product! The subject line should read: "Product Suggestions".
Q: I'm a designer who is interested in placing products in Die With Your Boots On, how do I do that?
A: Send us an e-mail with photos and descriptions of your products or links to your designs online. We are looking to carry both affordable, every-day products, as well as high-end designer items and luxury gothic pieces.
Q: Can I model for you?
A: We love to photograph a wide variety of body types in our product because no two bodies are exactly alike. We know how tough it can be to imagine a product on your body, so we love to photograph our product on bodies that look like ours! That's why you might see the same product on two different models in our product photos. Watch for model calls on our social media pages to be considered as we frequently source models from our customers and locals.
Q: What sizes do you carry?
A: We carry as many sizes as we can get from the manufacturer/distributor. If they have a size 11 or 12 women's shoe, we'll take it. If they have a 5X+, we'll take it! You may notice that the size ranges vary from product to product, that's because some items are only manufactured in that size range. Occasionally, we'll also get a good deal on a single size for a product and that could mean we only get Larges and Smalls for that product. It's a great way to ensure lots of product options in our shop and great value in pricing.
Q: Do you have a sizing chart?
A: We do not have a general sizing chart because we carry so many different brands with different sizing. Because we are a very small business with very few staff, we don't always have time to measure each size for a size chart, but we are working to prioritize this for future product updates. This will become much easier when we move our online business to a warehouse later this year (2020)! If you have sizing questions, please feel free to reach out. We can offer you input and sometimes we can even measure a size for you.
Q: Do you carry Vegan products?
A: While not everything in our store is vegan, we will always go for vegan items when they are an option over non-vegan, and we'll do our best to list/label them as such when they are. Currently, our shop is roughly 90% vegan products. We try to call out vegan items, but if you aren't sure, please feel free to email us and we'd be happy to answer your question. All Strangecvlt items are 100% vegan and we do not currently stock any non-vegan Demonia shoes.